Shipping and delivery

1. Our Shipping Service

At newstyleboutique.com, we aim to make fashion shopping convenient from the moment an order is placed until the selected items arrive at your door.

Our online boutique offers a range of women’s fashion products, including dresses, tops, blouses, skirts, trousers, outerwear, coordinated outfits, and fashion accessories.

We understand that customers often plan purchases around everyday activities, work schedules, social occasions, and special events. Reliable shipping information is therefore an important part of the shopping experience.

This policy explains how orders are prepared, how shipping arrangements work, how delivery progress can be monitored, and what to do if a package encounters an unexpected problem.

The shipping information displayed during checkout and in the relevant order communications will provide the applicable details for your purchase.

2. Free Shipping on All Orders

newstyleboutique.com offers free shipping on all orders.

There is no minimum merchandise purchase amount required to qualify for the standard free shipping benefit.

Whether you purchase a single fashion accessory, a casual top, a dress, or several coordinated clothing pieces, eligible orders receive the free standard shipping arrangement described in this policy.

Free shipping applies to the standard delivery service. It does not automatically include optional expedited transportation, special delivery appointments, or other additional services unless expressly stated.

If an optional service is available and carries an additional charge, the applicable cost will be presented before you agree to that service.

If a shipping fee appears unexpectedly during checkout, please review the order summary and contact customer service before completing your purchase.

3. Shipping Destinations

Shipping availability depends on the delivery address, the products selected, and the transportation services available for the order.

Customers should enter a complete and accurate U.S. delivery address during checkout.

Please verify the following information:

• Recipient’s full name.
• Street number and street name.
• Apartment, suite, or unit number, where applicable.
• City and state.
• Correct ZIP code.
• Any permitted delivery instructions.

Certain destinations may have limited carrier coverage or additional delivery requirements.

If your address cannot be accepted during checkout, verify the information entered and contact customer service if the issue continues.

A delivery destination is considered confirmed when the applicable shipping arrangement has been accepted for the order.

4. Order Processing and Preparation

After an order is submitted, it enters the processing stage.

Order preparation may involve reviewing the purchase details, confirming payment status, checking merchandise availability, organizing the selected items, and preparing the shipping documentation.

Processing time is separate from the time required for transportation.

The preparation period may vary depending on order volume, inventory conditions, the number of products selected, and other operational factors.

For fashion orders containing several items, additional preparation may sometimes be necessary to ensure that the correct sizes, colors, and product variations are included.

We aim to process orders within the timeframe communicated for the relevant purchase.

If additional information is needed to complete an order, processing may be affected until the matter is resolved.

5. Clothing Inspection Before Dispatch

Fashion products may include different fabrics, sizes, colors, decorative elements, and construction details.

During order preparation, merchandise may be checked against the available order information to help ensure that the selected items are prepared for shipment.

Relevant details may include:

• Product name and style.
• Selected size.
• Selected color or variation.
• Ordered quantity.
• Included accessories or matching components.
• Applicable product packaging.

These checks are intended to reduce avoidable order discrepancies.

Customers should review their order confirmation and contact customer service promptly if they notice an incorrect size, color, or product selection before dispatch.

6. Packaging and Shipment Protection

Clothing and fashion accessories require packaging appropriate to their materials and design.

Depending on the product, packaging may include protective bags, suitable cartons, cushioning materials, or other protective packaging.

Garments may be folded or arranged to reduce unnecessary movement during transportation.

Items with delicate decorative details, buttons, embellishments, or other special features may require additional care when being prepared for shipment.

Accessories may be packaged separately from clothing where appropriate.

Packaging methods may vary depending on the size, quantity, and characteristics of the items purchased.

Upon receiving your order, we recommend checking the package and its contents before disposing of the packaging materials.

7. Dispatch Notifications

Once an order has been dispatched and shipment information becomes available, a notification may be sent using the contact details provided during checkout.

Depending on the shipping service, this notification may include:

• Order reference.
• Shipment confirmation.
• Carrier information.
• Tracking number.
• Link to the available tracking page.

A dispatch notification indicates that the order has progressed to the relevant shipping stage. It does not necessarily mean that the carrier has already recorded its first physical scan.

Please retain your order confirmation and shipping notification until all items have been delivered.

If you do not receive a shipment notification, check your email inbox and spam or junk folder. You may also contact customer service with your order number.

8. Estimated Delivery Periods

Delivery estimates are provided to help customers understand when their purchases may arrive.

The actual delivery period depends on factors such as order preparation, destination, carrier availability, transportation conditions, and the shipping service assigned to the package.

Delivery may also be affected by weekends, public holidays, seasonal shopping demand, severe weather, and unexpected carrier disruptions.

An estimated delivery date is not automatically a guaranteed delivery commitment unless a specific binding commitment has been expressly made for the order.

If your package does not arrive within the communicated estimate, review the latest tracking information and contact customer service if further assistance is required.

Any binding delivery obligation and applicable consumer remedies remain governed by the purchase agreement and relevant law.

9. Shipment Tracking

Tracking information allows customers to follow the recorded movement of their packages.

Depending on the carrier, tracking updates may show that a shipment has been accepted, processed at a distribution center, transferred between facilities, reached a local delivery location, or entered the final delivery stage.

Tracking information is supplied through the relevant shipping service.

Updates may not appear continuously, and a temporary lack of movement does not necessarily mean that the package has been lost.

If tracking information appears incorrect or has not changed for an extended period, contact customer service and provide the order number and tracking reference.

We will review the available shipment information and explain the appropriate next steps.

10. Orders Containing Multiple Fashion Items

An order may contain several garments or accessories, and the products may not always be shipped in one package.

Separate shipments may be necessary because of product availability, packaging requirements, or fulfillment arrangements.

For example, an order containing dresses, tops, and accessories may be divided into multiple packages.

Each shipment may have its own tracking reference and estimated delivery date.

If you receive only part of your order, check the shipment notifications to determine whether the remaining items are traveling separately.

If an expected package remains outstanding beyond the communicated timeframe, contact customer service with your order number and identify the missing products.

11. Delivery Address Changes

We understand that customers may occasionally need to correct a delivery address after placing an order.

If you notice an error, contact customer service as soon as possible.

An address change may be possible while the order is still being processed, but it cannot be guaranteed once the shipment has entered a later fulfillment stage.

After a package has been handed to the carrier, redirection or address correction may be subject to the carrier’s procedures and restrictions.

Please do not assume that an address modification has been completed until you receive confirmation.

To reduce delivery problems, review your address carefully before submitting an order.

12. Delivery Attempts and Recipient Availability

Delivery procedures depend on the carrier and the service assigned to your package.

If no one is available to receive the shipment, the carrier may follow its standard procedures for another delivery attempt, leaving a delivery notice, or making the package available for collection where supported.

Customers should review any notice left by the carrier and follow the instructions provided.

For residential buildings, apartments, gated communities, and other locations with restricted access, provide permitted delivery instructions during checkout.

Not every delivery request can be accommodated.

If a delivery attempt is unsuccessful, review the tracking information and contact the carrier where appropriate.

13. Packages Marked as Delivered but Not Received

If the tracking page indicates that your package has been delivered but you cannot locate it, please take the following steps:

1. Review the latest carrier delivery information.
2. Check the usual package delivery area.
3. Ask other authorized household members whether they accepted the shipment.
4. Check with building management or a designated package reception area, where applicable.
5. Contact the carrier if additional delivery information is available.
6. Notify customer service if the package remains missing.

When contacting us, provide your order number, tracking reference, and a description of the situation.

A tracking status alone does not necessarily resolve every question about whether delivery was completed. We will review the available information and explain the appropriate next steps in accordance with the purchase agreement and applicable law.

14. Damaged Packages and Merchandise

If your order arrives with damaged packaging or merchandise, please contact customer service as soon as reasonably practical.

Examples may include:

• Torn or heavily damaged garment packaging.
• Stained clothing.
• Broken accessory components.
• Damaged decorative details.
• Missing items from an otherwise complete package.
• Merchandise visibly different from the ordered product.

Where possible, take photographs of the outer packaging, shipping label, and affected merchandise.

Please retain the packaging until the issue has been reviewed.

If the item has a material defect or does not conform to the agreed product description, the matter will be handled according to the applicable purchase terms and consumer protection laws.

15. Incorrect Sizes, Colors, or Products Received

If the merchandise delivered does not match your order confirmation, contact customer service with the relevant details.

For example, you may receive a different dress size, an incorrect color, another product style, or an item that was not included in your purchase.

Please provide:

• Your order number.
• The product originally ordered.
• The item actually received.
• The relevant size and color information.
• Photographs of the product label or item, where appropriate.

We will review the order information and explain the available resolution.

Eligible returns resulting from an incorrect shipment will not incur a separate return shipping charge under our free return arrangement.

16. Seasonal Demand and Holiday Shipping

Shipping activity may increase during major shopping periods, seasonal promotions, and holidays.

During these periods, order volumes and carrier workloads may be higher than usual.

As a result, processing or transportation may take longer than the typical estimate.

Customers purchasing clothing for a specific occasion should allow sufficient time for order preparation and delivery.

If you need an item for a particular event, review the available delivery information before submitting your order.

We cannot guarantee arrival by a specific event date unless a corresponding delivery commitment has been expressly confirmed.

Any shipping disruption will be handled in accordance with the applicable purchase agreement and legal requirements.

17. Weather Conditions and Unexpected Transportation Disruptions

Severe weather, natural events, road closures, transportation interruptions, and other circumstances may affect normal delivery operations.

These events may cause packages to remain temporarily at distribution facilities or follow an alternative transportation route.

If a shipment is affected, tracking information may provide additional updates when the carrier processes the package.

We encourage customers to review the latest tracking information before contacting customer service about a temporary delay.

If a shipment appears to be lost or the delay becomes prolonged, contact us with the relevant order and tracking information.

We will review the available records and explain the appropriate next steps.

18. Free Returns and Return Shipping

In addition to free outbound shipping, newstyleboutique.com offers free returns on all orders and 30-day free returns, subject to the applicable Returns and Refunds Policy.

If an item does not meet your expectations, you may request a return within the applicable 30-day period.

Please contact customer service before sending merchandise back so that the appropriate return instructions can be provided.

Where a prepaid return label or designated shipping arrangement is supplied, use that method to help ensure that the return can be tracked.

For information about eligible merchandise, clothing condition, exchanges, and refund processing, please review the Returns and Refunds policy published on newstyleboutique.com.

19. Order Cancellation and Shipping Interruption

If you wish to cancel an order, contact customer service as soon as possible.

Cancellation may be possible before the order reaches a later fulfillment stage, but it cannot be guaranteed after packing or dispatch preparation has progressed.

If the package has already been transferred to a carrier, cancellation may no longer be available through the original order process.

A cancellation request is not considered confirmed until you receive confirmation.

If cancellation is no longer possible, the applicable return procedure or statutory consumer rights may provide another option, depending on the circumstances.

20. Delivery Notifications and Customer Information

Shipment notifications may be sent to the email address or other contact details provided during checkout.

Customers should ensure that their contact information is accurate and accessible.

If you change your email address or notice an error in your order details, contact customer service promptly.

Please check your spam or junk folder if an expected shipping notification does not arrive.

Information supplied during checkout may be used to prepare packages, coordinate transportation, provide shipment updates, and investigate delivery concerns.

For further details about the handling of personal information, please review the Privacy Policy published on newstyleboutique.com.

21. Contact Us About Shipping

If you have questions about shipping, order preparation, delivery estimates, tracking information, or missing packages, please use the contact information published on newstyleboutique.com.

To help us identify your shipment, include the following information where available:

• Order number.
• Date the order was placed.
• Product name and selected variation.
• Tracking number.
• Date of the latest tracking update.
• Description of the delivery issue.

For a missing or damaged package, please provide any relevant photographs or carrier information.

We will review your inquiry and explain the appropriate next steps according to the information available and applicable requirements.

22. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy when our product range, shipping arrangements, carrier services, or applicable legal requirements change.

The current version will be published on newstyleboutique.com, with the effective date updated where appropriate.

For existing purchases, the applicable purchase agreement and mandatory legal requirements will govern.

We encourage customers to review the shipping information presented during checkout before completing an order.

Thank you for shopping with newstyleboutique.com. We appreciate your interest in our women’s fashion and accessories and aim to provide a convenient shopping experience from order placement through final delivery.